Cancellations.
This Policy forms part of the Terms and Conditions of Atom Research (“we” or “us”), which sells Halo under the Atomic brand.
Last updated 14 November 2026
1. Cancelling before dispatch
1.1 You can cancel your order or pre-order at any time before your ring is dispatched, without any fee, by emailing hello@atomresearch.org or calling +92 332 444 2866 with your order number. We will confirm within 2 working days and refund you in full to your original card or wallet within 7 working days. You may keep the sizing kit.
1.2 Cancelling releases your allocation. A later order depends on availability and the price then applicable.
2. After dispatch
2.1 Dispatched orders cannot be cancelled but may be returned within 7 days of delivery under our Return and Refund Policy. A refused delivery is treated as a return once the parcel reaches us.
3. Cancellation by us
3.1 We may cancel an order before dispatch for a legitimate reason, such as an unserviceable address, unverified payment, an obvious pricing error or unavailable stock. We will refund you in full, which is our only liability for the cancellation. If your ring is delayed more than 60 days beyond the latest estimated date we gave you, you may choose to wait or cancel for a full refund.
4. Subscriptions
4.1 Pre-ordering does not start a paid subscription, and the AI Coach bonus does not renew or lead to any charge. Atomic OS Pro can be cancelled at any time, effective at the end of the current billing period.