Privacy.

1.1 This Policy explains how Atom Research (“Atom Research”, “we” or “us”), of House No. 24-A, Ghousha Ahbab, Near Tech Housing Society, Canal Bank, Lahore, handles personal data when you use www.myatomic.life, order Halo, contact us, or use Halo and the Atomic OS app, including AI Coach, sharing and MCP Connections (the “Services”). We decide how and why this data is processed.

We do not sell your personal data. We do not use your wellness data for advertising. We do not use identifiable Halo data for research or to train AI models unless you separately opt in. Sharing with people or third-party AI tools happens only when you choose it.

2.1 Information you give us: name, email, mobile number, delivery address, ring size and finish, order history; account details; optional profile details (such as age, sex, height, weight and goals); support messages; and your AI Coach conversations.

2.2 Wellness Data from Halo: heart rate, HRV, estimated SpO2, skin temperature, movement, sleep and derived scores, plus device information (serial number, firmware, battery and connection logs). Wellness Data may reveal information about your health, so we treat it as sensitive.

2.3 Automatic information: connection data needed to deliver and secure the Website; app crash and performance data; and, only if you accept analytics, aggregate statistics about Website visits.

2.4 Payments: processed by Swich. We receive payment confirmation and a transaction reference, not your full card or wallet credentials.

3.1 We use personal data to: (a) process orders, deliveries, refunds and warranty claims, and keep tax records; (b) run your account and provide Halo’s features; (c) provide AI Coach, sharing and MCP Connections when you turn them on; (d) answer enquiries and complaints; (e) keep the Services secure and fix faults; (f) send service, safety and recall notices; (g) send marketing, only with your consent; (h) improve our products using de-identified, aggregated data; and (i) comply with law and protect our legal rights.

3.2 We rely on performing our contract with you, our legal obligations, our legitimate interests and, for Wellness Data, AI Coach, sharing, MCP Connections, analytics and marketing, your explicit consent. Each optional feature has its own consent choice. You may withdraw consent at any time in Atomic OS or by contacting us, though features that depend on it will then stop working.

4.1 We use Wellness Data only to provide the Services and for the purposes above that you have agreed to. We never share it with advertisers, insurers, employers, lenders or data brokers. Access within our organisation is limited to personnel who need it and are bound by confidentiality.

4.2 We may use de-identified, aggregated data, which cannot reasonably be linked to you, to improve Halo, and will not attempt to re-identify it. We will not use identifiable data for research, other products or AI model training without your separate, specific and optional consent.

5.1 We share personal data only with: (a) service providers acting on our instructions under confidentiality and security obligations, including hosting (Vercel and Supabase, in Singapore), AI model providers (not permitted to train on your data), payments (Swich), couriers (delivery details only), email and support tools, and analytics where accepted; (b) people and services you choose to share with, whose use is then governed by their own terms; (c) app stores, for downloads and in-app purchases; (d) authorities, courts and our professional advisers, where required by law or to protect rights and safety; and (e) a successor in a merger or sale of our business, bound to honour this Policy.

5.2 Some providers process data outside Pakistan. We use reputable providers with appropriate security and contractual safeguards.

6.1 Order and invoice records are kept as long as tax and accounting laws require (generally six years). Account, Wellness Data and AI Coach conversations are kept while your account is active and deleted or irreversibly de-identified within 30 days of account deletion, with backups overwritten within 90 days. Support records are kept up to three years after closure. We may keep data longer where needed for legal claims or required by law.

7.1 You may ask us to give you access to, correct, delete or export your data, to restrict or object to processing (including marketing), and to withdraw consent. Many options are available in Atomic OS. We may verify your identity and will respond within 30 days, explaining any lawful reason we cannot fully comply.

8.1 The Website uses one essential cookie to store your analytics choice for up to 180 days. Analytics is off unless you accept it, measures visits only in aggregate, never receives contact, wellness or payment data, and is not used for advertising. You can change your choice through Cookie preferences in the footer.

9.1 We use appropriate safeguards, including encryption in transit and of Wellness Data at rest, and access controls. No system is completely secure. If a security incident is likely to cause you serious harm, we will act promptly and notify you and any authority as required by law or as we consider appropriate.

9.2 The Services are for adults aged 18 or over. We do not knowingly collect data from children and will delete any we discover.

9.3 We may update this Policy and will notify you of material changes before they take effect, asking for consent where required.

hello@atomresearch.org | +92 332 444 2866 | Atom Research, House No. 24-A, Ghousha Ahbab, Near Tech Housing Society, Canal Bank, Lahore.