Terms & conditions.

1.1 These Terms govern your use of www.myatomic.life (the “Website”), your purchase or pre-order of the Halo ring and accessories (“Halo”), and your use of the Atomic OS app, AI Coach and related services (the “Services”). They are offered by Atom Research, of House No. 24-A, Ghousha Ahbab, Near Tech Housing Society, Canal Bank, Lahore (“Atom Research”, “we” or “us”). Atomic, Halo and Atomic OS are our brands.

1.2 Our Privacy Policy, Shipping Policy, Return and Refund Policy, Cancellation Policy, Halo Limited Warranty and Wellness Disclaimer and Safety Information (the “Policies”) form part of these Terms. If they conflict, these Terms prevail, except that the Privacy Policy governs personal data.

1.3 By ordering, creating an account, ticking the acceptance box or using the Services, you agree to these Terms. Your electronic acceptance binds you as a signature would.

Halo and Atomic OS are for general wellness, fitness and lifestyle purposes only. They are not medical devices, are not intended to diagnose, treat, cure, monitor or prevent any disease or condition, and are not a substitute for professional medical advice or emergency care. In an emergency, call 1122 immediately.

2.1 All readings (including heart rate, HRV, estimated SpO2, skin temperature and sleep), scores, insights and AI Coach responses are estimates for general wellness information only. They may be inaccurate or incomplete, are not clinical measurements, and have not been evaluated or approved by DRAP or any other health authority.

2.2 We do not provide medical or healthcare services, and no doctor-patient or healthcare relationship arises between you and us or anyone connected with us.

2.3 You must not use Halo or the Services to make decisions about medication, treatment or medical care, to monitor any medical condition, in place of any prescribed device, or as an alert system for any health or safety event. Always consult a qualified healthcare professional about any health concern. The Wellness Disclaimer and Safety Information applies to all use of Halo.

3.1 You must be 18 or over to order or hold an account. Halo and the Services are not for use by anyone under 18. If you buy Halo as a gift, the recipient must accept these Terms before use.

3.2 You must give accurate information and keep your login details secure. You are responsible for activity on your account.

4.1 Images are illustrative, and sample readings and screens are examples only. Battery life, water resistance and similar specifications are “up to” figures under test conditions and vary with use. We may make minor changes to Halo that do not materially reduce its quality or function.

5.1 The introductory price is the price shown when you order (currently PKR 40,000). Our intended retail price after the introductory period is shown for comparison (currently PKR 80,000). The introductory price applies only during the introductory period and while pre-order stock lasts.

5.2 An order is placed only when you complete checkout and pay in full. Cash on delivery is not available.

5.3 Sizing kits are expected to dispatch from December 2026 and rings from January 2027, in order of payment. These dates are estimates only. We will email you if your expected date changes.

5.4 You may cancel a pre-order for a full refund at any time before your ring is dispatched. We may cancel a pre-order before dispatch for any legitimate reason, and our only liability will be to refund in full the amount paid.

5.5 Sizing kit: a free promotional item, not for resale, which you may keep. It is a guide only, and you remain responsible for confirming your size before dispatch.

5.6 Six months of AI Coach: free access for six consecutive months from the date you activate it in Atomic OS, which must be within 90 days of delivery of your ring or of Atomic OS becoming available, whichever is later. It is personal to the account linked to the ring, has no cash value, cannot be transferred, does not renew, and ends if the order is cancelled or refunded.

5.7 Extra 10% off by email: sign up with your email on the Website and we email you a link for an extra 10% off the introductory price of one Halo. The link works only with the email address it was sent to, for one paid order, until the date in the email (30 days after we first send it). One discount per email inbox. It has no cash value, does not apply to past orders, and is not reissued if the order is refunded.

6.1 Prices are in PKR and include applicable sales tax. Any delivery charge will be shown before payment (delivery within Pakistan is currently free).

6.2 A contract is formed when we confirm acceptance of your order by email. We may decline an order for a legitimate reason (including stock, suspected fraud or an obvious pricing or description error) and will refund any amount paid in full. We may limit quantities per customer.

6.3 Payments are processed by Swich. We do not receive or store your full card or wallet credentials.

7.1 We deliver within Pakistan only, in accordance with the Shipping Policy. Risk and ownership pass to you on delivery, provided payment has been received in full. You are responsible for giving us a correct address and mobile number.

8.1 Your rights to cancel, return and claim under warranty are set out in the Cancellation Policy, Return and Refund Policy and Halo Limited Warranty. Nothing in these Terms limits any right you have under consumer protection law that cannot lawfully be excluded.

9.1 We grant you a personal, revocable, non-exclusive, non-transferable licence to use Atomic OS on devices you control, solely to use Halo for personal, non-commercial purposes. App store terms may also apply.

9.2 Core sleep, heart rate, movement and recovery insights are included without a subscription. We may change features over time, and will give reasonable notice before removing core features.

9.3 Atomic OS Pro (currently PKR 1,000 per month) includes AI Coach and MCP Connections. A subscription starts only when you expressly choose it, after being shown the price, billing period and renewal terms. You may cancel at any time, effective at the end of the current billing period. Fees for a current period are not refundable except where the law requires. We will give at least 30 days’ notice of any price increase.

9.4 We do not guarantee that the Services will be uninterrupted, error-free or compatible with every device, and we may suspend them for maintenance, security or reasons beyond our control.

10.1 AI Coach is automated software using third-party AI models. It is not a doctor or other professional, is not supervised by one, and may give responses that are incomplete or wrong. It is designed to decline questions on diagnosis, medication, treatment and emergencies, and you must not use it for those purposes. Consult a qualified professional before changing your diet, exercise, sleep, medication or treatment.

10.2 When you set up an MCP Connection or share data with others, you instruct us to make your selected data available to the service or person you choose. Third-party services are governed by their own terms, and we are not responsible for them, their outputs, or how they or the people you share with use your data. Disconnecting stops future sharing but cannot recall data already shared. You must only connect or share your own data.

11.1 You must not use the Website, Halo or the Services unlawfully or harmfully; reverse engineer Atomic OS or Halo’s firmware except as the law permits; interfere with or gain unauthorised access to our systems or other accounts; scrape the Website or Services; resell pre-order units commercially or resell access to the Services; or misuse AI Coach.

11.2 We may suspend or terminate access for material breach, legal requirement or security reasons, giving notice and an opportunity to remedy where reasonable. You will compensate us for reasonable loss we suffer as a direct result of your breach of clauses 10.2 or 11.1.

12.1 The Website, Halo’s design and firmware, Atomic OS, AI Coach, our content and the Atomic, Halo, Atomic OS and Atom Research names and marks belong to us or our licensors. Apart from the licence in clause 9.1, you receive no rights in them. We may use any feedback you give us freely.

13.1 Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or any other liability that cannot lawfully be limited.

13.2 Subject to clause 13.1: (a) we are not liable for any loss arising from reliance on any reading, score, insight or AI Coach response, or from any health, medical, diet, exercise or lifestyle decision based on Halo or the Services; (b) we are not liable for loss caused by your failure to follow these Terms or the Policies, or by any third-party service, device or network; (c) we are not liable for any business loss, loss of profit or data, or indirect or consequential loss; and (d) our total liability in connection with Halo, the Website and the Services is limited to the amount you paid us in the twelve months before the claim arose.

13.3 Except as expressly stated in these Terms and the Policies, and to the fullest extent permitted by law, no other warranty is given, including as to fitness for any medical purpose or the accuracy of any reading.

13.4 We are not responsible for delay or failure caused by events beyond our reasonable control, including customs, courier, payment or network failures. If such an event delays delivery by more than 30 days, you may cancel for a full refund.

14.1 Please raise any complaint first at hello@atomresearch.org or +92 332 444 2866 with your order number. We aim to resolve complaints within 15 working days. This does not affect your statutory rights.

14.2 These Terms are governed by the laws of Pakistan. Subject to any non-excludable right to bring a claim before a consumer court in your province, the courts at Lahore have exclusive jurisdiction.

15.1 We may update these Terms. The version in force when you order applies to that order. For the Services, we will give reasonable notice of material changes, and continued use after they take effect is acceptance. We may transfer our rights and obligations to a successor business. If any provision is unenforceable, the rest remains in force. A delay in enforcing a right is not a waiver. These Terms and the Policies are the entire agreement between us and prevail over any inconsistent statement on the Website or in advertising. The English version prevails. Notices may be given by email or in Atomic OS.